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When I try and access My portfolio, no log in box appears and I am asked to re-register. Why is this?
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This issue is connected to your Browser settings and can be rectified in the following manner: If you are using Internet Explorer open a browser window and click onto the "tools" option which appears between "favourites" and "help" in the top of the window.

In the drop down box click onto "Internet Options", click the "Security" tab and then "Custom level". In the box that appears scroll to the bottom and check that 'Prompt for Username and password' is selected under the heading "User Authentication". When you have made the change click the OK button for each box and then close the browser window.

When you try and enter your portfolio now you will be asked for the username and password.

If previously you were taken straight to a page which asked you to Register now, this means that the details which were stored were incorrect. Therefore when you next go into the portfolio check that the username are entered correctly. Please remember that both the username and password are case sensitive and should be entered without spaces, dots or dashes.

If you continue to have problems accessing your Portfolio then reset your password here or select "Password and Username" from within Online Support.
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