http://knowledgebase.iii.co.uk en-us http://knowledgebase.iii.co.uk ActiveKB NX tim@iii.co.uk Sat, 21 Nov 2009 13:35:21 GMT 20 http://knowledgebase.iii.co.uk/questions/314/ Interactive Investor Quotestream is a Java application and will run in the following configurations:-Intel PCsOperating Systems: Windows 2000, Windows XP or VistaWeb Browser: IE6+ or Firefox 1.5 ... Tim Huckle Thu, 20 Sep 2007 18:10:06 BST http://knowledgebase.iii.co.uk/questions/315/ The email below, sent to all subscribers, outlines the changes for those who previously subscribed to our DeskTop Trader (streaming Level1) service. Dear Subscriber, We are delighted to announ ... Contact Centre Wed, 13 Jun 2007 14:45:14 BST http://knowledgebase.iii.co.uk/questions/316/ The email below was sent to all subscribers of our previous Level2 service and outlines the changes to the new service.Dear Subscriber, We are delighted to announce the launch of our new real-t ... Contact Centre Wed, 13 Jun 2007 14:44:59 BST http://knowledgebase.iii.co.uk/questions/317/ We believe our new Level 2 terminal, "Quotestream", surpasses our previous Level 2 service and were aware of a growing number of complaints regarding data falling behind the market.For that reason ... Contact Centre Wed, 13 Jun 2007 14:46:48 BST http://knowledgebase.iii.co.uk/questions/318/ Having clicked to launch Quotestream, if the launch window presents a grey box and does not show a "Sun Java" logo your Java install may not be correct or linked incorrectly to your browser.Plea ... Contact Centre Wed, 13 Jun 2007 14:44:24 BST http://knowledgebase.iii.co.uk/questions/321/ Quotestream is a browser embedded java applet. Occasionally either the browser or java can have issues. This is usually due to other applications running at the same time, or extensive use of yo ... Contact Centre Wed, 13 Jun 2007 11:15:45 BST http://knowledgebase.iii.co.uk/questions/323/ It is possible that something is cached in your computer that is preventing you from logging into Quotestream. Clear/delete your cookies and cache (temporary files) in your browser. - In Inter ... Contact Centre Wed, 13 Jun 2007 11:24:13 BST http://knowledgebase.iii.co.uk/questions/324/ Norton Firewall default browser settings for "Information about visited sites" is "Block". In order to permit access to QuoteMedia services, take the following steps in your Norton Internet Secu ... Contact Centre Wed, 13 Jun 2007 11:24:55 BST http://knowledgebase.iii.co.uk/questions/325/ Please check the following settings in your Internet Explorer 6.0 browser: Under "Tools", "Internet Options" and the "Security" and "Privacy" tabs, ensure that the settings are set to "Mediu ... Contact Centre Wed, 13 Jun 2007 11:25:24 BST http://knowledgebase.iii.co.uk/questions/326/ When logging in to Internet Explorer version 7 for the first time a window will pop up and ask whether to "Turn on Automatic Phishing Filter (recommended)" or "Turn off Automatic Phishing Filter ... Contact Centre Wed, 13 Jun 2007 11:25:55 BST http://knowledgebase.iii.co.uk/questions/327/ Yes, the Quotestream application does run on the Mac operating system. The only issues that we are aware of some Mac users encountering include: allowing cookies for app.quotemedia.com ens ... Contact Centre Wed, 13 Jun 2007 11:26:30 BST http://knowledgebase.iii.co.uk/questions/328/ Typically, this message indicates the user should re-download and install java from sun website http://www.java.com/en/download/. Even after the jvm installation, sometimes you may need to do ad ... Contact Centre Wed, 13 Jun 2007 11:27:00 BST http://knowledgebase.iii.co.uk/questions/329/ Currently, the following indicators are available: Moving Averages MACD MACD Histogram Money Flow Stochastic RSI REI Volume Note: The java charting does permit users to zoom ... Contact Centre Wed, 13 Jun 2007 11:27:25 BST http://knowledgebase.iii.co.uk/questions/330/ SMA = Simple Moving Average (A simple, or arithmetic, moving average that is calculated by adding the closing price of the security for a number of time periods and then dividing this total by t ... Contact Centre Wed, 13 Jun 2007 11:27:47 BST http://knowledgebase.iii.co.uk/questions/331/ The symbols that appear at the top of our Charts indicate the following: D - Date T - Time O - Open H - High L - Low C - Close V - Volume Y - Y-axis cursor position Contact Centre Wed, 13 Jun 2007 11:28:12 BST http://knowledgebase.iii.co.uk/questions/332/ Unfortunately, there is no option to enter in cash holdings in our Quotestream application at this time. You can enter any dummy name like MYCASH in the symbol box, no. of share 1 and cash amount ... Contact Centre Wed, 13 Jun 2007 11:28:38 BST http://knowledgebase.iii.co.uk/questions/333/ Quotestream users are permitted to enter up to a maximum of 10 portfolios. Each portfolio may enter up to a maximum of 52 symbols. Contact Centre Wed, 13 Jun 2007 11:29:52 BST http://knowledgebase.iii.co.uk/questions/334/ DL indicates the data for the stock symbol is in Delayed mode (15 to 20 minutes). RT indicates the data for the stock symbol is in Real-Time mode. ED indicates the data for the stock symbol ... Contact Centre Wed, 13 Jun 2007 11:31:25 BST http://knowledgebase.iii.co.uk/questions/335/ The addition of "short positions" (negative shares) is currently available on our system. In the Quotestream Desktop application, you will note that the "# Shares" column will reflect a red down ... Contact Centre Wed, 13 Jun 2007 11:32:24 BST http://knowledgebase.iii.co.uk/questions/336/ A conflict could exist between Windows Vista, Internet Explorer, and java applications. If you reset Internet Explorer settings to default factory settings (tools – internet options – ... Contact Centre Wed, 13 Jun 2007 11:32:51 BST http://knowledgebase.iii.co.uk/questions/337/ In the first two columns of the Level 2 data area, the eight colors are simply used to separate the data (based on price). In the third - Time & Sales - column (ie. the very right hand side of t ... Contact Centre Wed, 13 Jun 2007 11:33:20 BST http://knowledgebase.iii.co.uk/questions/338/ Is it possible that you have a firewall or firewall software that may be blocking our app.quotemedia.com scripts? We have had some users that have encountered some difficulties because their Nor ... Contact Centre Wed, 13 Jun 2007 11:33:46 BST http://knowledgebase.iii.co.uk/questions/339/ In Vista 64, Microsoft has provided two Internet Explorers browser. One is 32-bit and one is 64-bit. Unfortunately, presently there is no supported Java for the 64 bit OS therefor clients must d ... Contact Centre Wed, 13 Jun 2007 11:34:07 BST http://knowledgebase.iii.co.uk/questions/340/ Level I data provides a view of the last Bid, Bid Size, Ask, Ask Size, Volume, High Bid, Low Bid, and other information for a particular symbol. Level II data provides a detailed view of the l ... Contact Centre Wed, 13 Jun 2007 11:34:35 BST http://knowledgebase.iii.co.uk/questions/341/ The "Time & Sales" column displays the "Trade Indicator" code on the left side of the column. A normal trade will have no Trade Indicators. Here are the original code descriptions: Cod ... Contact Centre Wed, 13 Jun 2007 14:06:46 BST http://knowledgebase.iii.co.uk/questions/342/ The "Time & Sales" column displays the "Trade Indicator" code on the left side of the column. A normal trade will have no Trade Indicators. Here are the original code descriptions: Cod ... Contact Centre Wed, 13 Jun 2007 14:05:18 BST http://knowledgebase.iii.co.uk/questions/343/ The "Time & Sales" column displays the "Trade Indicator" code on the left side of the column. A normal trade will have no Trade Indicators. Here are the original code descriptions: Cod ... Contact Centre Wed, 13 Jun 2007 14:05:49 BST http://knowledgebase.iii.co.uk/questions/344/ If at any time you want to expand a certain Module, simply click and hold the edge of the Module and drag the Module dividers as far as you want. Contact Centre Wed, 13 Jun 2007 11:51:38 BST http://knowledgebase.iii.co.uk/questions/345/ There are two places to access the Portfolio editor. You can use the File Menu at the top of Quotestream II, and select 'Edit Portfolios', or you can click the 'Edit' icon in the Portfolio module: ... Contact Centre Wed, 13 Jun 2007 12:10:47 BST http://knowledgebase.iii.co.uk/questions/346/ By using the upper left dropdown box, you can quickly switch between any portfolios that you have created: Contact Centre Wed, 13 Jun 2007 12:12:26 BST http://knowledgebase.iii.co.uk/questions/347/ There are two places you can access your Ticker editor. One is located under the File Menu:Or to the far right of the Ticker, there is a pencil icon which will also open the Ticker editor: Contact Centre Wed, 13 Jun 2007 12:39:39 BST http://knowledgebase.iii.co.uk/questions/348/ Under the File Menu is a link to modify some of your general Preferences: Default Symbol: the primary symbol that Quotestream II will use whenever a symbol is not set.Market Depth View: your prefe ... Contact Centre Wed, 13 Jun 2007 12:21:15 BST http://knowledgebase.iii.co.uk/questions/349/ By choosing a different color theme, you will load Quotestream II with a different color set. If you choose the light color theme, it will have the following display:If you prefer a dark color the ... Contact Centre Wed, 13 Jun 2007 12:24:35 BST http://knowledgebase.iii.co.uk/questions/350/ Under the View Menu you have the ability to change the font size that Quotestream II displays. You can select Small, Medium or Large fonts: Contact Centre Wed, 13 Jun 2007 12:26:00 BST http://knowledgebase.iii.co.uk/questions/351/ The Snap Quote bar and the Ticker bar at the bottom of the application can be toggled on or off. For example, if you prefer not to have the ticker displaying, simply uncheck the Ticker checkbox un ... Contact Centre Wed, 13 Jun 2007 12:33:52 BST http://knowledgebase.iii.co.uk/questions/352/ You can access Advanced Charting from two different locations. From the Tools Menu, simply select Advanced Charting, or at the top of any Chart Module, click on the chart icon labeled as 'Advanced ... Contact Centre Wed, 13 Jun 2007 14:03:33 BST http://knowledgebase.iii.co.uk/questions/353/ You can easily move an entry to a different row by clicking on the symbol, holding your mouse button down, and dragging the symbol to a different row: Contact Centre Wed, 13 Jun 2007 14:15:33 BST http://knowledgebase.iii.co.uk/questions/354/ Using your Right mouse button, you can Right-Click on a Symbol in your Portfolio and a selection of options will appear. You can Add a Row to your Portfolio Add, Edit, or Remove a Symbol ... Contact Centre Wed, 13 Jun 2007 14:25:56 BST http://knowledgebase.iii.co.uk/questions/355/ Yes. Under the Layout Menu, select the 'Create New Layout' link. This will open the following Layout Builder:OrientationSelect the Orientation you would like to start with, Horizontal, Vertical ... Contact Centre Wed, 13 Jun 2007 14:37:21 BST