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  1. I am having problems with my streaming data. What should I do?I am having problems with my streaming data. What should I do?
    If you have any queries relating to the streaming data product please see the Streaming Data help section for help in identifying and rectifying any issues. Also please check the customer servi ...
  2. Can I receive Company announcements and news via email?Can I receive Company announcements and news via email?
     If you have subscribed to the real time/streaming data service you are now able to receive RNS news articles via email. Investors are able to choose which companies they receive this infor ...
  3. When and how often are my investments updated?When and how often are my investments updated?
    For the free non-subscription Interactive Investor Portfolio service, prices are updated in the following way:          London Equities, Indices, Bon ...
  4. When I try to log into my portfolio the log-in box keeps reappearing and then I am taken to a register for free page. What is the problem?When I try to log into my portfolio the log-in box keeps reappearing and then I am taken to a register for free page. What is the problem?
    This is likely to be because you are typing the username or the password differently from how we have the information stored. Please remember that both the username and password are case sensiti ...
  5. What is the cost of an ISA?What is the cost of an ISA?
    There are two potential sets of costs to be aware of: The charge for the ISA wrapper itself and the commission charges associated with buying and selling investments within your ISA. The Interac ...
  6. What are your dealing charges?What are your dealing charges?
    There is NO administration fee for any of our accounts (including ISA's) and there are no inactivity fees.All our standard dealing charges apply within all our accounts. Regular equity investmen ...
  7. What are the charges?What are the charges?
    We've made the fee structure for the Interactive Investor Share Dealing / Fund and ISA Accounts straightforward, simple and competitive. There is no administration fee and no inacti ...
  8. I can't find a stock or a fund which I am looking for, does this mean that Interactive Investor does not track it?I can't find a stock or a fund which I am looking for, does this mean that Interactive Investor does not track it?
    Not necessarily. Here are some tips for searching for equities on the portfolio system: Initially only type the first couple of letters of two of the words within the stock or trust title into th ...
  9. I was previously subscribed to Desktop Trader what has changed?I was previously subscribed to Desktop Trader what has changed?
    The email below, sent to all subscribers, outlines the changes for those who previously subscribed to our DeskTop Trader (streaming Level1) service.<email begins> Dear Subscriber, We are ...
  10. I was previously subscribed to Level2 what has changed?I was previously subscribed to Level2 what has changed?
    The email below was sent to all subscribers of our previous Level2 service and outlines the changes to the new service.<email begins>Dear Subscriber, We are delighted to announce the laun ...
  11. What does the summary page show you?What does the summary page show you?
    It show the total value of your assets and the profit you have made on them. The total for your debts and your overall position.
  12. Why is my profit a very high negative number?Why is my profit a very high negative number?
    You may sometimes have a very high incorrect negative number in the profit column. This is usually because the purchase price was entered in pence rather than pounds. In order to rectify this cl ...
  13. Is there one page which lists FTSE 100 stocks or all FTSE sectors together?Is there one page which lists FTSE 100 stocks or all FTSE sectors together?
    Yes. You will be able to find this page by clicking onto the "Shares" link at the top of any page and then from here by clicking onto the "UK Equities" link below. This will take you to the UK E ...
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