What does the error message "Applet Notinited" mean?
Typically, this message indicates the user should re-download and install java from sun website http://www.java.com/en/download/. Even after the jvm installation, sometimes you may need to do ad ...
Java Problems
Install Java
The Interactive Investor Spread Betting website uses java technology
in order to provide streaming prices and updated content. Since the
release of Windows XP, Microsoft no longe ...
When I add a Gilt to my portfolio the Value figure seems to be an overly large figure. Why is this?
Gilts are priced slightly differently from other investments within the
portfolio and therefore when you enter the price and unit information
you will need to follow these guidelines. Gilts are ...
Web site accessibility and browser compatibility
Wherever possible this site complies with the World Wide Web Consortium (W3C) standards. The original designs and templates were tested and validated against these.
All pages will display with an ...
Advanced Problems
Company proxy servers/firewalls
When a firewall/proxy server is present and the internal network
does not provide external DNS resolution, you may experience problems
with the java applets th ...
Why am I unable to load Quotestream on the 64 bit Vista operating system?
In Vista 64, Microsoft has provided two Internet Explorers browser. One is 32-bit and one is 64-bit. Unfortunately, presently there is no supported Java for the 64 bit OS therefor clients must d ...
Can I be notified by email of a stocks price or change in price?
Yes this is possible. There are two differing ways of receiving
information on a stocks price. The first is to set a Daily Summary and
the second is to set a Price Alert.
The Daily summary can ...
I cannot seem to download an application form from the site, what should I do?
Various application forms available on our site are made available as PDF downloads.
PDF format is used because documents such as forms, pamphlets and reports can be displayed and printed from ...
Quotestream Launch window is grey / Quotestream not launching
Having clicked to launch Quotestream, if the launch window presents a grey box and does not show a "Sun Java" logo your Java install may not be correct or linked incorrectly to your browser.Plea ...
Can orders be placed outside market hours?
Yes. Once the UK market has closed you are able to place an order to be executed the following morning. An order of this kind would be dealt as soon as practically possible on the following day a ...
Why do the prices of my investments go up and my portfolio profit stays the same?
The value of the investments in your portfolio is usually based on the
bid price. (See the "Which price does Interactive Investor use for the
portfolio valuation and profit calculation?") The bi ...
Requirements for running the QuoteStream Desktop
Interactive Investor Quotestream is a Java application and will run in the following configurations:-Intel PCsOperating Systems: Windows 2000, Windows XP or VistaWeb Browser: IE6+ or Firefo ...
Trading Information
Q. What hours can I trade
A. Interactive Investor Spread Betting dealers are available 24 hours a day
Q. Do I get a contract note
A. For all deals placed over the telephone, you will receiv ...
What is Price Locking?
Use Price Locking to track a rising share price and protect you if the price begins to fall. For example, if the current price for XYZ plc is 650p to sell you could set a 20 pence stop loss to sel ...
How will this information be used?
Please see our privacy policy for more information.
How quickly are orders processed during market hours?
For UK stocks you will be given a quote that you can accept or decline. As soon as you accept the quote your transaction should be executed immediately. Once you have submitted the order an order ...
How is the price of a unit trust calculated?
Each day the trustees work out the value of the trust (i.e. value of
underlying assets less any costs). They then divide it by the number of
units in issue to give the offer (selling) price. The ...
How long does it take to process applications?
Your account could be open within 30 minutes of receiving your online
application providing we have sufficient information to process the
application. If we require further information we will c ...
What do the Bid and the Ask refer to within the portfolio?
If you want to buy an investment, you pay the Ask (or the offer) price
and if you want to sell, you pay the bid price. The Ask is higher than
the bid price and the difference between the two is ...
How is the price of an OEIC calculated?
Each day the fund managers work out the value of the assets of the
company less the liabilities. They then divide it by the number of
shares in issue to give the price per share. The initial cha ...