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  1. I am having problems with my streaming data. What should I do?I am having problems with my streaming data. What should I do?
    If you have any queries relating to the streaming data product please see the Streaming Data help section for help in identifying and rectifying any issues. Also please check the customer servi ...
  2. Can I receive Company announcements and news via email?Can I receive Company announcements and news via email?
     If you have subscribed to the real time/streaming data service you are now able to receive RNS news articles via email. Investors are able to choose which companies they receive this infor ...
  3. Why am I unable to load Quotestream desktop with the Windows Vista operating system with Internet Explorer?Why am I unable to load Quotestream desktop with the Windows Vista operating system with Internet Explorer?
    A conflict could exist between Windows Vista, Internet Explorer, and java applications. If you reset Internet Explorer settings to default factory settings (tools – internet options – ...
  4. What is the difference between Actively Managed vs Index Tracker funds?What is the difference between Actively Managed vs Index Tracker funds?
    The fund managers of Actively Managed funds actively consider and select specific investments to hold within the fund in accordance with the funds objectives. Whereas fund managers of Index Trac ...
  5. How do I open an Equity ISA Account?How do I open an Equity ISA Account?
    For New CustomersYou open an account in a similar way to opening a share-dealing one. Click the Apply Now box on the Share-dealing page  (found on the Navigation on the LHS of the page). ...
  6. What is an ISAWhat is an ISA
    ISA stands for Individual Savings Account. ISAs are investment savings account with a tax efficient wrapper. The word 'wrapper' refers to the rules which provide the tax protection to the investme ...
  7. When I try to log into my portfolio the log-in box keeps reappearing and then I am taken to a register for free page. What is the problem?When I try to log into my portfolio the log-in box keeps reappearing and then I am taken to a register for free page. What is the problem?
    This is likely to be because you are typing the username or the password differently from how we have the information stored. Please remember that both the username and password are case sensiti ...
  8. Do I earn interest on my account?Do I earn interest on my account?
    Your Interactive Investor Equity ISA account is a self-select stocks and shares ISA and as such does not include a separate cash component. However, we typically pay interest on cash balances ...
  9. When I add a Gilt to my portfolio the Value figure seems to be an overly large figure. Why is this?When I add a Gilt to my portfolio the Value figure seems to be an overly large figure. Why is this?
    Gilts are priced slightly differently from other investments within the portfolio and therefore when you enter the price and unit information you will need to follow these guidelines. Gilts are ...
  10. How do I access 'Advanced Charting' in Quotestream?How do I access 'Advanced Charting' in Quotestream?
    You can access Advanced Charting from two different locations. From the Tools Menu, simply select Advanced Charting, or at the top of any Chart Module, click on the chart icon labeled as 'Advanced ...
  11. I cannot seem to download an application form from the site, what should I do?I cannot seem to download an application form from the site, what should I do?
    Various application forms available on our site are made available as PDF downloads. PDF format is used because documents such as forms, pamphlets and reports can be displayed and printed from ...
  12. How do I transfer paper stock into my Interactive Investor Share Dealing account?How do I transfer paper stock into my Interactive Investor Share Dealing account?
    In order to transfer stock that you hold as paper certificates into your Interactive Investor Share Dealing account, you will need to complete a CREST transfer form. Log into your Share dealing ac ...
  13. Can I be notified by email of a stocks price or change in price?Can I be notified by email of a stocks price or change in price?
    Yes this is possible. There are two differing ways of receiving information on a stocks price. The first is to set a Daily Summary and the second is to set a Price Alert. The Daily summary can ...
  14. How do I create or edit my Quotestream portfolio?How do I create or edit my Quotestream portfolio?
    There are two places to access the Portfolio editor. You can use the File Menu at the top of Quotestream II, and select 'Edit Portfolios', or you can click the 'Edit' icon in the Portfolio module: ...
  15. I have deleted a stock from my portfolio but I continue to receive the daily summary, how can I stop it?I have deleted a stock from my portfolio but I continue to receive the daily summary, how can I stop it?
    The Alert and portfolio information are stored separately and therefore removing one will not affect the other. If you remove a stock from your portfolio but continue to receive a daily summary ...
  16. I am receiving more than one copy of the weekly newsletter, how do I make sure I only receive one?I am receiving more than one copy of the weekly newsletter, how do I make sure I only receive one?
    If you are receiving more than one copy of the newsletter this will be because you have registered more than once with the same email address. If you know the username and password for these r ...
  17. What is a limit order?What is a limit order?
    A limit order is an instruction, given by you when placing your order, stating the maximum price you are willing to pay when buying shares, (a buy order), or the minimum you will accept when selli ...
  18. How do I create my Personal Portfolio?How do I create my Personal Portfolio?
    First locate your investment in our Quotes section or by using the search engine provided in portfolio. For tips on searching for investments see questions 1-3 above. Once you have located the i ...
  19. How do I subscribe to, unsubscribe from or change my email address for the weekly newsletters?How do I subscribe to, unsubscribe from or change my email address for the weekly newsletters?
    If you know your username and password you can change your newsletter options by clicking on My Account link. Within this page you can subscribe or unsubscribe by clicking onto the Newslette ...
  20. How are dividends paid?How are dividends paid?
    You can select how you would like your dividends to be handled from one of three options. The first option is 'Dividend Reinvestment' (sometimes known as a DRIP) which will ensure all dividends on ...
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